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CitiFinancial Auto is ready to assist you
through a variety of channels:
• Customer Service Representatives
• Automated Phone System
• CitiFinancial Auto Web-site
Our Customer Service representatives are available during the following hours. Automated options are
accessible 24 hours a day by phone or on our Web site.
| • Monday - Friday
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7 AM to 8 PM (CST) |
| • Saturday
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8 AM to 4 PM |
| • Sunday
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Closed |
Toll-Free Customer Service Telephone Number:
1-800-486-1750
Toll-Free Fax Number:
1-888-249-5595
Customer Service E-mail Address:
auto.customer@citi.com
For questions regarding Direct Debit:
auto.ach@citi.com
| Customer Correspondence should be sent to: |
| CitiFinancial Auto |
| PO BOX 9575 |
| Coppell, TX 75019-9575 |
Please send payments to the addresses listed on our
Make a Payment page.
Executive Response Unit:
If you have a complaint or dispute on your CitiFinancial Auto account that you
have been unable to resolve, please email our
Executive Response Unit .
Please include your name, last 8 of VIN
number, and a description of the problem you are experiencing.
If you are a dealer, please visit our Dealer section for
more information.
If you are seeking employment, please
visit our Career section where you can browse current job openings at
our locations.
Disclaimer: Please be aware that the security of information transmitted by e-mail cannot be assured and may be intercepted by unknown third parties. We recommend that you do not send any sensitive customer information, such as your account numbers or Social Security number by e-mail.
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